QuickBooks Error 9997 prevents users from logging in to their QuickBooks online accounts. There are various causes attributed to this error, and associated with those causes are the various troubleshooting measures that can be implemented by users for fixing Error 9997 in QuickBooks.
Reasons that incite error 9997 in QuickBooks
This error is a runtime error that usually occurs when users try to update their QuickBooks software or their bank account information. This error can also occur due to problems with the internet connection, issues with the firewall or antivirus software, and corrupted or damaged files. Some of the common causes are as follows:
- Poor internet connection may lead to this error.
- Too many temporary files may invoke this QuickBooks error.
- Corrupted or Damaged QuickBooks Files
- If using an outdated or unsupported version of QuickBooks
- Due to the ongoing server maintenance, the access to the bank's website might be halted, thereby causing Error 9997 in QuickBooks.
- If problem with the bank account connectivity.
Some common signs related to QuickBooks Error 9997
- No matter how many times you attempt, you cannot complete transactions via QuickBooks Online.
- The system takes a long time to react to inputs.
- A sudden crashing of QuickBooks also indicates QuickBooks Error 9997.
Potential solutions to troubleshoot QuickBooks error 9997
Users can try the solutions mentioned below to resolve this error. Some of the common solutions for Error 9997 are as follows:
Procedure 1: Alter the File Extension
Change the extension of the company file from .qbw to another extension. Consequently, check whether the ongoing got resolved after updating the extension.
Procedure 2: Update the antivirus
- Making sure your antivirus software is up to date will help in avoiding Error 9997.
- Go for a system scan immediately after.
- This will remove any viruses from the computer.
Procedure 3: Use private mode to Open QB Online
- Use the Private browsing window of the browser to open QuickBooks Online.
- Choose the Banking option.
- Click on the Edit button.
- Select the option to Edit sign-in information.
- Enter all the correct financial details.
- To reestablish the connection, click the Save and Update tabs.
- After that, click the Review option to confirm that the prior steps were accurate.
Procedure 4: Get the Company File backup
- First, launch QuickBooks
- After that, select the option to Restore or Open Company.
- Select Restore a backup copy option.
- Click on Next.
- Select the local backup option.
- After selecting the local backup, click on Next.
- Choose the location of the company files.
- Select the backup file with .qbb extension.
- Following that, click on Next and then hit on Open.
- From the drop-down option, select Save-in, and then select the location for restoring the QuickBooks backup file.
- Save the recovered file in the .qbw format.
Procedure 5: Removing browser cache
- Open a new tab in the web browser.
- Go to More Tools and then select the option to Clear Browsing Data.
- Select the boxes next to Other Site Data, Cached Images and Files, and Browsing History.
- After that, select the "Clear data" option.
- Now that the cached data has been cleared, delete the temporary files. To delete the temporary files, adhere to the instructions.
- Open the Run window.
- Enter %temp% and click on Ok.
- The temporary files folder shows in a window.
- Press the Ctrl and A keys and then press the Delete key. The temporary files will be removed after this is finished.
Sum Up!
This blog enumerated different procedures for fixing QuickBooks Error 9997. If you face any impediment while performing the steps, just give our QuickBooks online error support experts a call at 1-800-761-1787.
