What does a computer support specialist do?

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The computer assists the professional wearing more hats. Tasks include solving problems, answering staff questions and providing general support. The computer support specialist usually handles the company's policy for employees dealing with their own computer and related equipment.

What does a computer support specialist do?


The computer support specialist should be on top of any computer issues that may arise, and be able to diagnose and resolve issues in a timely manner. They need to know, and store, a variety of computers, hardware, software and computer peripherals. Missionary service is also part of their mission, so good communication is key.


Information needed

The computer assists the professional wearing more hats. Tasks include solving problems, answering staff questions and providing general support. The computer support specialist usually handles the company's policy for employees dealing with their own computer and related equipment. The requirements of training for this position vary and often depend heavily on the skills of competitors with different types of computer, software and hardware, not specific levels.

PC Support Technician

job description

The computer-aided design ensures that the company's computer equipment is designed to follow design guidelines. It handles all cutting-edge equipment and supplies including printers, accessories, personal computers and data communications. Depending on the type of error in the network, the computer support professional is responsible for troubleshooting and determining the cause of the malfunction. In addition to these functions, it repairs and replaces equipment when dropped. The situation often requires the staff to repair equipment and provide appropriate support. The project also includes making all computer equipment functional and usable. In some cases, the computer encourages professionals to comply with the company's end-user rights policy.

Job requirements

This job requires at least a university degree, but often requires a university degree. Good computer skills are essential as well as the ability to solve problems and solve problems. Experience in customer service is usually required. The computer

assistant technicians should have strong communication skills and be able to communicate with and support non - technical staff.


The job also requires knowledge of the main functions and networks of hardware and software. If a computer technician works in a call center, he or she should be able to type quickly and have the writing skills to enter the data in the worksheet correctly. Organizational skills are essential.


Knowledge of both Macintosh and PC is also a prerequisite. The computer support technician should be interested in the details. People who want to become computer support technicians should be willing to take responsibility and be trusted. Knowledge of various versions of Microsoft, from Vista to Windows 10 is also essential.

Job Prospects and Salary Information

Computer support specialists are expected to see higher-than-average growth over the decade spanning 2019-2029, according to the U.S. Bureau of Labor Statistics (BLS). The median annual salary for a computer user support specialist has been $ 52,690 since May 2020, and most salaries range from $ 32,830 to $ 88,940. BLS published the median salary earned by computer network support experts as $ 65,450 in the same year.


Becoming a messenger support technician requires a strong range of computer skills, and most also have a bachelor's or post-secondary degree. In general, the more knowledge and experience you have with computers, the higher your salary will be. Job growth is much faster than average due to the growing number of computer jobs.


What do PC assistants do?

As a PC Support Technician, you will be responsible for detecting and resolving technical issues that prevent your PC from functioning properly. You will provide computer related advice and assistance to individual groups or delegates using PCs. While your main responsibilities include unlocking computer hardware, peripherals and software, you may need to have a basic understanding of network and internet connection. You need to be able to work seamlessly with PC end-users and colleagues, both technical and non-technical. As you progress in your career and specialize in your skills, you may be asked to provide out-of-hours support for systems, end-users and applications.

What education do I need?

No training required to work as a PC support specialist. Some companies require you to have a college degree in computer systems or computer science, while others just want you to get a degree and gain the best experience possible.


If you are interested in graduating and increasing your chances of getting a job in the technology industry, a partner or bachelor's degree in computer science is usually enough. Licensing programs give you an understanding of computer programming, operating systems, data models, analysis systems, and algorithms.


Most demanded by employers and perhaps as important as education is business certification. Many software vendors, hardware manufacturers, and industry-standard organizations provide specialized certification to computer support professionals. You can easily get certifications, such as CompTIA A + or Network + certification, with more options, including Microsoft Certified Systems Engineer or Certified Desktop Support Technician designations, as you gain experience. PC support.

Where do I get a job?

Government agencies, NGOs and workplaces that use computer aided technologies. Some computer hardware and software vendors employ support to support centralized operations, phone calls and emails from individual customers with computer problems. You can also get a job at a local computer retail store or through a third-party service provider.


What Can I Find?

According to U.S. Bureau of Labor Statistics data, 671,800 computer support experts worked in the United States in 2018 (www.bls.gov). The average salary for that year, on the BLS, was $ 50,980. The majority of workers in this field have worked in computer systems and service-related companies, earning an average of $ 4,400 a year. Those who worked for the software developers earned an average of $ 6,220, while those employed by data processing, hosting and related companies were paid $ 5, $ 2,660 a year.